Refund policy


Return & Refund Policy
 
At BZ'S Pet Store, we want you and your pet to be completely happy with your purchase. If something isn't right, we're here to help.
 
30-Day Guarantee
You have 30 days from the date of delivery to contact us about any issue with your order.
 
Defective, Damaged, or Incorrect Items
If your item arrives defective, damaged, or isn't what you ordered, contact us at support@bzafars.shop within 30 days of delivery with:
- Your order number
- Photos or a short video showing the issue
 
There's no need to ship the item back to us. Once we review your evidence, we'll send a replacement or issue a full refund to your original payment method, whichever you prefer.
 
All Other Sales Are Final
Due to the nature of our shipping and fulfillment process, we're unable to accept returns for change of mind, sizing, or personal preference. We encourage you to review product details, sizing charts, and photos carefully before ordering. If you have any questions about a product before you buy, reach out to us at support@bzafars.shop and we'll be happy to help.
 
Refund Timing
Approved refunds are issued to your original payment method within 5-10 business days of approval. Bank and card processing times may add a few extra days on top of that
 
Questions?
Reach out any time at support@bzafars.shop and we'll get back to you within 1-2 business days